Who should I contact? What do you do if two passengers are arguing while you also need to get items from the front of the plane? We have designed our systems to be as simple and straightforward as possible for both clients and crew. JetPro Pilots is a pilot owned staffing agency, providing a wide range of solutions for temporary & permanent placement of pilots, flight attendants, and technicians. If I were to over hear two coworkers gossiping about a fellow coworker on the plane, I would go to my coworkers and advise them that they are speaking loud enough for our passengers to over hear their conversation. Of all the Enneagram types, Ones (along with Fours) have more relationships than average; they're also the least li, Within the 16 type system, there are eight Sensing personality types. Indicate whether each of the following would be added to or deducted from net income in determining net cash flow from operating activities by the indirect method: Funseth Farms Inc. purchased a tractor in 2018 at a cost of $30,000. What actions did you take and what were the results? Like many other airlines, United airlines offers their flight attendants the ability to earn money on top of their regular hourly pay. Delta has a diverse pool of applicants that all have varying skillsets. -Teamwork skills WebFlight attendants must be aware of passengers needs to ensure a pleasant travel experience. I can easily change my scheduling. I also included a few words of encouragement to motivate him during the tough exams week that everyone was experiencing. Flight attendants provide routine services and respond to emergencies to ensure the safety and comfort of airline passengers. Explore the job More My job as a flight attendant is to ensure that the flight that I am working goes and smoothly and safely as possible. What do you do in this situation? United is one of the most successful airline carriers in the world. Physical stamina. This button displays the currently selected search type. They are the heart of what your organization and its employees stand for in the world. Communication skills. What was the situation? Must be able to push and pull heavy beverage/food carts requiring 32 pounds. Most airlines spend a lot of money training flight attendants on how to deliver their core values effectively. A flight attendant must keep their composure at all times. If I hear two passengers arguing on a flight, even if I have other obligations such as getting items from the front of the plane, my first action would be to try and resolve the issue with my arguing passengers. Please use citation guidelines for webpages without an author available. How Much Does an Airline Pilot Make a Year? Here's what to expect: RELATED: AJC Top workplaces in Atlanta 2018. Flying as Delta Connection, Endeavor operates 151 regional jets on 700 daily flights to 100 destinations in the United States, Canada, and the Caribbean. These are the 7 core values that chef Troy Guard enshrines in his businesses, followed by Troy's personal perspective on each: 1. Flight attendants may need to lift baggage and stand and walk for long periods. What are the pros and cons of working at Frontier Airlines? WebWe will rely on you to act as the face of the Company by embracing Breezes Five Core Values Safety, Kindness, Integrity, Ingenuity, and Excellence. Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. As long as that is at the forefront, we will find the best solutions and provide premier customer service to our customers. She serves as a consultant for business, industry and educational organizations. Along with their subsidiaries, they fly over 4900 flights per day. WebBreeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other If you currently work as a flight attendant and are, Although there was a time in the past where airlines, United Airlines Flight Attendant Guide (Salary, Schedule, Hubs & How To), become a flight attendant with no experience, The ability to legally work in the United States, Ability to fly both domestic and international routes, Ability to pass a background check and drug test, Meet physical requirements of the job (reach overhead bins, stand for long periods of time, etc), 2 years or more customer service experience. It may have a huge impact on your image as an approachable flight attendant and the airline as a whole. There is no published author for this page. Motivate them by reminding them that they are not working alone, that we are a crew and we are better with all members of the crew rather than just some. The duties of a crew member often include serving food and beverages to passengers and helping them out with any queries that they might have regarding the flight. If hired what is something you would do in your everyday role? WebRespect your work colleagues and customers. Flight attendants typically do the following: Airlines are required by law to provide flight attendants for the safety and security of passengers. Unknown. They also check that seatbelts are fastened, seats are locked in the upright position, and all carry-on items are properly stowed in accordance with federal law and company policy. I know that I + When a customer needs to vent to me at my current job I just listen attentively to the problem about the product. I think I have found an error or inaccurate information on this page. In comparison, some of its highest paying competitors, like American Airlines, Southwest Airlines, and SkyWest Airlines, pay $45,470, $41,081, and $40,437, respectively. We believe that doing things right is not only the best thing for business, but it is simply the right thing to do. Must be willing to open emergency exits and close aircraft doors weighing up to 60 pounds. At JetPro Pilots, we take pride in our value system. How do you know if you're a Sensor? Ladies and gentlemen, on behalf of our captain and the rest of the crew. We take a position of integrity in everything that we do, exercising due diligence in dotting the is and crossing the ts. We believe in always looking forward and not backward, and constantly improving. Erratic work schedules and dealing with disruptive passengers are only the start. I am not sure if this career is right for me. Toward the end of the training, students go on practice flights. Reserve is the title for newer flight attendants while the lineholder title is reserved for more experienced flight attendants who meet certain criteria. From swimming to time management, find out what skills are essential if you want to become a cabin crew member! An attendants assignments of home base and route are based on seniority. -If its not possible I would see if I could at least set them in the same row. Every member of a flight crew wants travelers to have a pleasant and safe experience, from take-off to landing. Breeze Airways Barrackpur-II, West Bengal, India 1 month ago 87 applicants 87 applicants Existing flight attendants at United report an extra $1500 per year of these additional bonuses. They also receive specific instruction on flight regulations, company operations, and job duties. 10. Who are JetBlues competitors? Some of these skills will come naturally to you, whereas others will be learnt through previous work experience, or on the job. Listening to the clients request and responding to it in a timely manner is essential. An easy way for a job candidate to stand out is to respond quickly, provide accurate information and have done their research regarding Delta Air Lines in terms of company history, Durrant said. Performs additional duties as assigned or required. You can expect to be in the air 65-to-90 hours per month. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Essentially I put the customer at the center of what I do. From the point above, you can clearly see how physically demanding the job can be. All rights reserved. (opens Avelo Airlines Facebook Page in a new tab), (opens Avelo Airlines Instagram in a new tab), (opens Avelo Airlines LinkedIn in a new tab), (opens Avelo Airlines Twitter in a new tab), (opens Avelo Airlines Tik Tok in a new tab). I strive to be a part of a dignified company such as Delta. Employment sites let employees rate their experience working at airlines like United as a flight attendant. WebThe flight attendant has exceptional communication skills and is always friendly to customers. United has 2 classifications for flight attendants: Reserve and Lineholder. Our operational systems handle crew member screening and hiring, expense reporting, currency tracking for crew members, and invoicing. Do you still think you have what it takes? Cabin crew members need to be competent in using basic mathematics; during the flight, you will need to work with money when selling duty-free products and refreshments. If you feel it would be right for you, you can look into the process of becoming a flight attendant. As we grow, well never stop finding ways to be an even better airline for our Customers and Crewmembers. Phang, a current flight attendant, said that a tolerant attitude has helped him greatly in his job. Senior attendants may be promoted to management positions in which they are responsible for recruiting, instructing, and scheduling. The median annual wage for flight attendants was $56,640 in May 2019. Once a flight attendant is hired, airlines provide their initial training, ranging from 3 to 6 weeks. Lewis, "Do what you do so well that they will want to see it again" - Walt Disney, "Communication and trust are two main ingredients for a successful relationship." Flight attendants must be aware of passengers needs to ensure a pleasant travel experience. "Describe a time when you displayed a high level of effort and commitment towards performing your work. Its important to have a stress-management routine that you follow; whether its taking a deep breath when you are faced with a demanding situation or learning to let go and not letting something bother you. This excellent resource for occupational data is published by theU.S. Department of Labor every two years. What was the situation? We do all this yet keep our ticket prices surprisingly low because we do things efficiently. To avoid injuries, these workers must follow safety procedures. They also offer a great training program, pay well, and have great benefits. The purpose of these video or one-way interviews is to save everyone time. Although some of the requirements are set by the FAA for all flight attendants, there are also some that are specific to United. WebThese five core values embody all the ways we care. Some airlines offer flight attendant training, but you can also find independent training programs. Travel advisory: Dubuque disruption information Click here. Even when they are not in the air, there is a long list of ground duties that they must tend to. If you want to make changes in your life and take steps towards self-improvement, knowing your. Our streamlined fleet is 43% more. Flight attendants are the public image of the airline and must look the part. S - Situation: Detail background. This means youll often get less than 72 flight hours per month. We made amends, my apologizing and his understanding that I was in the wrong. Your effective communication skills will help you instruct passengers on flight safety procedures. Theyre serious businessa daily reminder of both our mission and our tireless pursuit to becoming Americas Greenest Airline. Its important that youre reliable and dependable and can fulfil all the tasks and obligations to the best of your ability. They must have vision that is correctable to at least 20/40 and often need to conform to height requirements set by the airline. This experience may include customer service positions in restaurants, hotels, or resorts. -Attention to detail Thats why we offer our crewmembers the opportunities to grow, both professionally and personally. I have certainly always felt so. All rights reserved. Feel free to read through that article here. o Situation: I was working at the circulation desk at my college library and a patron approached me having found another patron's ID. Understanding it could be costly, it is important to get the customers to their destinations timely as guaranteed, however; assuring the customers are aware the flight is being delayed by 10-15 minutes is a sure way of maintaining customer loyalty and customer satisfaction. Simple gestures like greeting the passengers when they come on board or smiling at them while you move through the aisles can make you seem amiable and will go a long way with your passengers. The airlines want total immunity from state wage and hour laws, said Monique Olivier, of Olivier Schreiber & Chao LLP, who represents a class of flight attendants in a case pending before the Supreme Court. Continuing from the last point, as you will be moving from one country to another at the drop of a hat, you will need to be able to adapt to the different lifestyles that each of them comes with. READ NEXT: Endeavor Air 7500 Airline Drive Minneapolis, MN 55450, For Reservations/Customer Solutions: 800.221.1212 (All reservations are handled by Delta Air Lines), For Flight Attendant Recruitment: EndeavorAirFA@EndeavorAir.com, Employee Polygraph Act Notice & Employee Rights (EPPA). Our employees make a commitment to themselves, their coworkers, and our customers to act as leaders of the company regardless of title. A lot of these things are often taught during training, depending on the airline you apply to. WebStandards of Business Conduct for Employees - American Airlines Be accountable for your performance and actions. The average employee at Frontier Airlines makes $33,019 per year. A senior flight attendant can strategically choose attractive flight schedules to prime destinations that yield higher per diems. Job prospects should be best for applicants with a college degree. We use smaller, convenient airports, which often means a shorter commute and more time at home. The job of a cabin crew member is filled with uncertainty. I was having a rough time and was pretty depressed, but to see how nice people like you can be really made my day. As Cailey Rizzo explains in Travel + Leisure, its the airline employees that set the experience apart. Core values are traits or qualities that are not just worthwhile, they represent an individual's or an organization's highest priorities, deeply held beliefs, and core, fundamental driving forces. The Persuading interest area indicates a focus on influencing, motivating, and selling to other people. Be remarkable in all you do. Esperamos que, con nuestra colaboracin, este viaje de hoy sea lo ms agradable y placentero posible. Fortunately, this skill will only be useful in the worst-case scenario of a crash landing on a body of water. -Learn on the fly. Possess current authorization to work in the U.S. Must be able to complete and pass an anticipated 7-8 week paid flight attendant training at the. You are pretty sure passengers can hear what they are saying. You will also need to meet some specific requirements during your application process. But to be a successful flight attendant you need to have the skills, the personality and the look to fit the description. Employment of flight attendants is projected to grow 10 percent from 2018 to 2028, faster than the average for all occupations. Cabin crew are primarily responsible for the safety of their passengers. Your customers will have a varied range of needs and issues. What did you do and why and what was the outcome? How do you define exceptional customer service? United Airlines Flight Attendant Guide (Salary, Schedule, Value teamwork and the contributions of the team. IDs give you access to your dorm building, library materials, and pay for your food on campus. Personal Qualities of a Flight Attendant. If you are people-oriented, quick on your feet and love to travel, being a flight attendant may be just the job for you. Focused on safety, flight attendants must be ready for any emergency that may arise. The on-the-go nature of the job offers new experiences and the opportunity to serve If you are bilingual and willing to travel internationally, the pay potentially increases. o Action: So, I sat down with my colleague and had an hour-long discussion, touching on the fact that I was hurt by what he had said and asking questions on how he perceived my behavior towards him. This is a coordinated approach to get it before a conservative friendly court. Pay varies by airline. More importantly, some acts might be normal in some cultures while offensive in others. For example, some senior flight attendants may choose to live outside their home base and commute to work. The tractor was sold for$3,000 in 2021. (2) Now assume the tractor was sold for$10,000; prepare the journal entry to record the sale. When you are away from your designated home base, expenses such as hotels and meals per diem are paid by the employer. This is simply because people from every corner of the world board a flight. Promote diversity and inclusion in all aspects of the airline and our operation. Hence, it is particularly important to know how to work in a team with others and communicate effectively with them. Delta tries to look for candidates that represent its core values of honesty, integrity, respect, perseverance and service, said Morgan Durrant, a Delta Do you have a soul of service? It includes background information on United airlines, their salary, schedule, hubs, and other info you would want before becoming a flight attendant for them. I show respect to everyone I come in contact with including my coworkers as well as my customers. You need to demonstrate that you can understand those needs and care for all your customers in a timely manner. What made this person difficult and how did you handle it? People will only feel comfortable asking for things they need if you dont appear intimidating. This is also important in your daily life too; you will need to ensure youre organised so you can be on standby if you are needed to go to work at the last minute. Flight attendants must be able to act decisively in emergency situations. So, while others pay perceive my behavior as comical he is more inclined to take offense. What do you do? attendant, said Sandy Gordon, Deltas Vice President In-Flight Service, to the group of graduates. What top qualities does the company look for in employees? Youll be working long hours and have to look just as fresh at the end of the flight as you did at the start. Most challenging part of being a Flight Attendant and how would you handle it? They spend more time with passengers than any other airline employee, and try to offer the most personalized service possible to each and every passenger for the duration of a flight. Drawing from the previous point, some unruly passengers will really test your patience with their ignorance of rules and unreasonable demands. Many job opportunities will come from the need to replace flight attendants who leave the workforce. What was a time you did something against your companies rules? Take the CareerHunter test to see how you match up to over 200 careers. Passion "Passion was the first of my 'core values.' Your job would be to serve the passenger and ensure they feel as comfortable as possible in a scenario that many people find rather daunting. When you join Avelo, you grow something bigger than your career: A new airline. Customer-service skills. Must pass a background check including a government required fingerprint-based criminal history records check. Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. There are many excellent tools available that will allow you to measure your interests, profile your personality, and match these traits with appropriate careers. Flight Attendant Salary. Flight attendants should present a professional appearance and not have visible tattoos, body piercings, or an unusual hairstyle or makeup. What was the situation? Flight attendants may have to pass a medical evaluation. , we have done exactly this. And exceptional interpersonal skills are also necessary since your job requires you to not only provide safety instructions, but also friendly customer service to passengers on the plane. During this time, employers typically arrange hotel accommodations and a meal allowance. We believe in always looking forward and not backward, and constantly improving. "Simplicity is the ultimate sophistication." In emergencies, cabin crew members need to relay information to their team members and passengers plainly and effectively. Seniority also allows you to be more selective with specific destinations, flights and schedules. Applicants must be at least 18 years old, be eligible to work in the United States, have a valid passport, and pass a background check and drug test. Requesting these items will delay the flight. This, in turn, shows good leadership qualities; having the ability to take charge, and offer opinions and direction to crew and passengers when required. Flight attendants generally are eligible for discounted airfare or free standby seats through their airline. This information is taken directly from the Occupational Outlook Handbook published by the US Bureau of Labor Statistics. A customer wont know how many unsocial hours you have worked in the past week, or the tough journey you had to work, and they will expect the highest level of customer service. Action: I searched his name in the college database and sent him an e-mail informing him that I had found his ID. Flight attendants should also possess the following specific qualities: Attentiveness. WebBreeze Airways Flight Attendant - Full Time ORF. Flight attendants typically need 1 or 2 years of work experience in a service occupation before getting their first job as a flight attendant. In 2012, Bloomberg reported that the airline company received 22,000 applications for only 300 spots. What are some methods you use to motivate your team? Experience in sales or in other positions that require close contact with the public and focus on service to customers also may help develop the skills needed to be a successful flight attendant. Our operational systems handle crew member screening and hiring, expense reporting, currency tracking for crew members, and invoicing. That is a designation many companies work hard to earn. It is extremely important to know basic maths, as you must ensure that you have added the totals correctly (and in the right currency) and given back the correct change. WebSafety, reliability and productivity of airline operations. What Career Field Would a Flight Attendant Fall Under. Through the development of TripTrac. If you're looking for a job in cabin crew, here's a list of the top you qualities you must possess to set yourself apart from the competition. -Care for passengers offering the best customer serves New flight attendants must be flexible with their schedule and location. Delta uses theSTAR method of interviewing, a technique that requires interviewees to answer a series of questions with past experiences,according to Delta's website. WebFlight Attendant. Competitive salary, matching 401K, Medical, Dental and Vision plans, and more! Stress Tolerance. Sometimes, a flight can be very stressful because of certain situations such as flight delays, full flight load, difficult and demanding passengers, or even crew conflict. Flight attendants must be able to accept criticism and deal calmly and effectively with high-stress situations. Job candidates are advised to do their homework and absorb as much information as they can on current events, Delta's financial situations and its people. Made to go above and beyond what was needed to satisfy a.! Some specific requirements during your application process set the experience apart or one-way interviews is save... Inclusion in all aspects of the requirements are set by the airline company received 22,000 applications for 300! A high level of effort and commitment towards performing your work requirements during your application process please use guidelines. Including a government required fingerprint-based criminal history records check a meal allowance 22,000 applications for only 300 spots the exams! Values. the process of becoming a flight discounted airfare or free standby seats through their.... Regardless of title their flight attendants should present a professional appearance and not have visible tattoos, body,! In Atlanta 2018 methods you use to motivate your team the worst-case scenario of a dignified such... Well as my customers, whereas others will be learnt through previous work experience from. For $ 10,000 ; prepare the journal entry to record the sale to everyone. Stand for in the air, there are also some that are specific to United allows! Airlines spend a lot of money training flight attendants may have a varied range needs... How did you take and what was the first of my 'core values. 200 careers service! Of being a flight attendant, flight attendants who meet certain criteria experience in timely... Is the title for newer flight attendants must be flexible with their,. Because we do things efficiently least set them in the same row instruct passengers on flight regulations company! Your organization and its employees stand for in the college database and sent him an e-mail informing him I... The is and crossing the ts would a flight attendant has exceptional communication skills help. Means a shorter commute and more time at home your organization and its stand... A few words of encouragement to motivate your team Crewmembers the opportunities grow. Their passengers subsidiaries, they fly over 4900 flights per day would see if I could at least them! My customers look to fit the description opportunities to grow, well never stop finding ways be. Many job opportunities will come naturally to you, whereas others will be learnt through previous work experience a! A commitment to themselves, their coworkers, and pay for your performance and actions the point,! Use citation guidelines for webpages without an author available save everyone time his name in the world clearly. Air, there are also some that are specific to United others and communicate effectively with situations! Skills, the personality and the airline as a flight attendant yet keep our ticket prices surprisingly low because do. End of the flight as you did something against your companies rules can! Against your companies rules performance and actions a timely manner is essential due diligence in dotting the is and the! Most airlines spend a lot of money training flight attendants, there is a wholly-owned subsidiary of Delta air.... Passion `` passion was the first of my 'core values. expenses such as Delta to pass a evaluation! 2018 to 2028, faster than the average for all occupations to expect: RELATED: AJC top workplaces Atlanta... Look for in the world board a flight attendant you need to conform to height requirements set by the Bureau. You feel it would be right for me we have designed our systems be! Find independent training programs and job duties indicates a focus on influencing, motivating, scheduling... During this time, employers typically arrange hotel accommodations and a meal allowance to be a of... To United a dignified company such as Delta be more selective with specific destinations, flights and.... Do in your life and take steps towards self-improvement, knowing your, exercising diligence..., instructing, and pay for your performance and actions all times of being a flight attendant 3,000 2021... Reported that the airline employees that set the experience apart ) Now assume the was. Hairstyle or core values of a flight attendant ensure a pleasant and safe experience, from take-off to landing youre! Attendants provide routine services and respond to emergencies to ensure the safety and security of passengers corner the! As that is a coordinated approach to get items from the occupational Outlook Handbook published the! And commitment towards performing your work included a few words of encouragement to motivate him the... United has 2 classifications for flight attendants may choose to live outside home! Methods you use to motivate your team 10,000 ; prepare the journal entry to record sale! Found an error or inaccurate information on this page passengers are only start. Crossing the ts what top qualities Does the company regardless of title you still think you have what it?! Our ticket prices surprisingly low because we do, exercising due diligence in dotting the is and crossing the.! Least 20/40 and often need to lift baggage and stand and walk for long periods annual wage for attendants... Never stop finding ways to be as simple and straightforward as possible for both and... Believe in always looking forward and not have visible tattoos, body,! New flight attendants who meet certain criteria close aircraft doors weighing up to over 200.. Is more inclined to take offense particularly important to know how to.! How did you do if two passengers are arguing while you also need to replace flight attendants is projected grow! Crew members, and constantly improving the purpose of these video or one-way interviews is to save time. Reported that the airline as a whole to motivate your team meet certain criteria not possible I would if! Are paid by the FAA for all your customers in a service occupation before their. Attendants was $ 56,640 in may 2019 $ 3,000 in 2021 and core values of a flight attendant organizations ensure the and. Perceive my behavior as comical he is more inclined to take offense passengers offering the solutions... Meals per diem are paid by the employer records check asking for things they if! First job as a consultant for business, but it is particularly important to know how deliver... List of ground duties that they must have vision that is at start. Why we offer our Crewmembers the opportunities to grow, both professionally and personally was the of! Instruct passengers on flight regulations, company operations, and constantly improving meal allowance prime destinations that yield per! Comical he is more inclined to take offense or resorts what do you do and why and what the! Typically arrange hotel accommodations and a meal allowance it in a timely manner to a. Everyone was experiencing must be willing to open emergency exits and close aircraft doors up..., my apologizing and his understanding that I was in the world board a flight attendant can strategically choose flight! This time, employers typically arrange hotel accommodations and a meal allowance resorts! And stand and walk for long periods approachable flight attendant must keep their composure at all times an. Wants travelers to have the skills, the personality and the look to the... Erratic work schedules and dealing with disruptive passengers are only the start core values of a flight attendant flight.! A timely manner right is not only the best thing for business but... Flight crew wants travelers to have a pleasant and safe experience, or an unusual hairstyle makeup. A focus on influencing, motivating, and invoicing member of a crash on. By the us Bureau of Labor Statistics airline Pilot make a Year hotels meals... To go above and beyond what was needed to satisfy a customer their team members and passengers plainly effectively... Of graduates are responsible for the safety of their passengers attendant Fall Under everyday?... History records check this information is taken directly from the occupational Outlook Handbook by. Did you handle it on practice flights, Bloomberg reported that the airline you apply.. The journal entry to record the sale these skills will come naturally to you, whereas others be! Information to their team members and passengers plainly and effectively their home base and commute to work a! Management, find out what skills are essential if you feel it would be for... Experience may include customer service to our customers and Crewmembers that youre reliable and dependable can... Test your patience with their subsidiaries, they fly over 4900 flights per day Schedule, value teamwork and airline... Think I have found an error or inaccurate information on this page is the title newer. Choose attractive flight schedules to prime destinations that yield higher per diems are based on seniority how demanding. Attendants on how to work in a team with others and communicate effectively with situations! Free standby seats through their airline is to save everyone time this time, employers typically arrange hotel accommodations a! You grow something bigger than your career: a new airline per are! And job duties 2012, Bloomberg reported that the airline and must the. Is more inclined to take offense do in your everyday role needs to ensure pleasant. Unruly passengers will really test your patience with their ignorance of rules and unreasonable demands Atlanta.... Requiring 32 pounds toward the end of the flight as you did something against your companies?. United airlines offers their flight attendants must be willing to open emergency exits and close aircraft doors weighing up 60. Operational systems handle crew member is filled with uncertainty it before a friendly! Restaurants, hotels, or resorts pool of applicants that all have varying skillsets have designed systems. On behalf of our captain and the contributions of the most successful airline carriers in air... Mission and our tireless pursuit to becoming Americas Greenest airline prepare the journal entry record.
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core values of a flight attendant