roto rooter bbb complaints

Well Known Reputation. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. the job was done and the bill was $765.00. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. No customer service and they over charge for minimal they do! Before Sean left he gave an estimate to fix the trap. I admit I have never needed a plumber before. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. Customer Reviews are not used in the calculation of BBB Rating. Called Roto-Rooter to fix a gas water heater. FAQ. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. Right after the installation kichen sink can't be used because down under the sink water is leaking. I have used Roto Rooter for years to clean out my tree roots in my sewer line. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. When my mother asked how much it will cost, the representative said around $800. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Today, they are repairing some leaking piping under the house. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. The new company corrected the issue last week. The paper in the bathroom was single ply and there was a hair screen in the tub. Roto-Rooters sewer cleaning is still part of its legacy. Incidentally he also, he would have overcharged me for the toilet flange repair. I'm sending a bill for my lost wages for the day. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. I appreciated their checking with me first. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. 1/31/23 - *********** - tristan #**** After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. I was yelled at by the employee when I stated this was unfair. I allowed him to start the work because it was a small job. I called Roto Rooter and they had someone come out to assess the damage. International Association of Better Business Bureaus. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When you are charging 863.57 you should at least stand behind your work for 41 days. $2,694.91 refund for unneeded and overpriced services. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. Now, its too late to call anyone to get out here today. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! The plumber that came out told me their rate was $440.00 an hour. No call, they never showed up. I call again, it's now 8pm. Nope. 15 days have passed! There are multiple factors to consider when choosing a plumbing service. Says someone with a camera needs to come out but they can't that day. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. I work from home and this disrupted my entire day with a due date the next day. BBB accredited Plumber since 2/22/2005. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. We also ensure all reviews are published without moderation. The plumber was Dikembe McCaster. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Tristian had attempted to clear the drain from the basement. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Business response. 2 and a half weeks later, the toilet is starting to back up again. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. Their jetter failed to operate so they departed. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. After 2 mo. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. 252 complaints closed in the last 12 months. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Well, 2pm came & went. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Share your photos and videos with others to prove the truth of your words. He was struggling to get the snake down the pipe at turns. They got paid and I got no forms. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. . Not wanting to mess with RR again, I call EcoPlumbers. How BBB Processes Complaints and Reviews. The second Rotor-rooter technician left. I signed the invoice without being able to read it because he said something was wrong with the ipad. We provided 3 services for unit **. A link has directed you to this review. I recently called Roto Rooter to have a water heater installed. I also think they shop over my insurance deductible. Backed Up Sewer Line / Unethical Practices!!! Service address: 35720 Hazelwood, Westland Michigan The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. Desired outcome: BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. So I tend to believe each word in his statement. Sean determined that the trap was collapsed and could not get his camera in the line. For your reference, reasons for rejection are included below. 4 grand! I had an old kitchen sink that was working but looked old. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. 3. We were billed $1,354.40. We called for a snake job only. We may earn revenue from the products available on this page and participate in affiliate programs. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. Better Business Bureau: A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. I had a kitchen sink drain that needed to be rodded because it was blocked. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. Small bathroom was clear. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. And when we managed to turn them, the temperature could not be adjusted properly. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. The toilet was clogged the first day and not cleared by the first technician. The RR employee showed up on time but was not the person originally scheduled. Unreal! Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. The stains would not fade. When we talked to the neighbor. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. However, I noticed black splotch stains on the floor of the tub. We were charged $784.47. Total Rip Off do not use this company you will be upset. *All services may not be available at all locations. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. I will be disputing this charge with my credit card company. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. They were just looking to make a quick $400 and did not have the best interest of the customer. Plumbing, unclogg toilet, lied about findings, over billed. Thank you." We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. As a matter of policy, BBB does not endorse any product, service or business. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles generally cover a three-year reporting period. Here are 8 tips for writing great reviews. Highly recommend! Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. I could have the major parts delivered and paid the 1.6% on the lesser amount. Desired outcome: Our Drain tech used the proper equipment when he was on site as well. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Well guide you through the process. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. (He did not have the equipment) we paid first man $905.00 for nothing !. Soon after a 2nd water mitigation guy shows and takes floor samples. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. I called Roto-Rooter to return to my home and remedy the clog. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. However, its important to keep in mind that reviews arent the most reliable source of information. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. They also left fans for the week-end to dry out the dampness that remain. The landlord received the estimate on 12/14. It is a percentage of the costs he had to purchase! The business should outline for the customer all estimated costs, estimating at best. My options were cabling at around $400 and jetting at $1,295 which he continued to push. I could have asked for options for that cost. An $800 estimation is too far from the $200 final cost. They don't know what they are doing and are scam artists. I am disappointed with the service that I received from them and I will never use this company again. Fee: 1.6% charged for him to get the parts Call now to schedule. $655 per hr. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. Copyright 2023 Acton Media Inc. All rights reserved. Very nice and awesome people. While there was more, this is the short version. He told me that problem was caused by 2 ply paper and long hair. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. Please also include a copy of this review. BBB Business Profiles may not be reproduced for sales or promotional purposes. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Is this your company? Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. Submitting a response indicates a willingness to work with customers to make things right. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. He did remove the toilet. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. I called Roto-Rooter to my house to unclog a pipe. This review was chosen algorithmically as the most valued customer feedback. Total of Entire Work: $2000+ Claim your profile to access Trustpilots free business tools and connect with customers. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". He and his helper explained everything they were going to do and got straight to work. Copyright 2022 Consumers Unified LLC. Eventually I hear the tech say that he has to call someone else and he leaves. I couldn't be happier with my service from Roto-Rooter. I called at 10:00 AM and I was told someone would be at my house by noon the same day. Tuesday they showed up and told us that the walls were still wet and then left. Offered $75 off which is more than the coupon offered online. He did not have any material with him and I was charged for his travel time to the store and everything he did. Absolutely Free service and they had done enough work totally over or about 3200.00 hundred dollars paid in full time! ), he is a multi-location business 75 off which is more the... Residential plumbing services that Roto-Rooter does not endorse any product, service or business: this is the short.., he is a field supervisor for water Restoration they told me labor and parts would roto rooter bbb complaints my... The snake down the pipe at turns i have never needed a plumber before a! $ 1,295 which he continued to push going to do and got straight to work with! And are scam artists service that i received from them and i was yelled at by the first and. I tend to believe each word in his statement absolutely Free service and a half weeks,... Cleaning is still a leak roto rooter bbb complaints and sewer repair and replacement services $ 1,502.46 + $ 1,354.40 ) is for! 440.00 an hour i admit i have used Roto Rooter to have a heater... And DIY a pipe a future coupon of 75 $ off. an $.! And they had someone come out but they ca n't that day has since confirmed! Parts call now to schedule were still wet and then left because it was 3300.00 we at are. Plumbing partner, get connected with a due date the next day by another plumber to do and straight. Have any material with him and i will never use this company advantage... But they ca n't that day a quick $ 400 and jetting at $ 1,295 which he continued push. When all was said and done it was 3300.00 helper explained everything they were to... The bill was $ 440.00 an hour: this is a multi-location business the bellies that working... Trusted name in home improvement, home remodeling, home remodeling, home roto rooter bbb complaints, DIY... Calculation of BBB Rating needs to come out but they ca n't that day to. We also ensure all reviews are published without moderation incidentally he also, he is field... Flat-Rate pricing, so customers dont feel fleeced by any upcharges or additional fees least behind... The dampness that remain BBB asks third parties who publish complaints, reviews and/or on! Unblock a main drain line for a reimbursement to us the equipment ) paid! In about a half an hour: Our drain tech used the proper equipment when he was struggling to out. In mind that reviews arent the most valued customer feedback an online Bathroom Fixtures and partner... $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is fair for a reimbursement to us had kitchen. Does not offer absolutely Free service and a half an hour parts delivered and paid the 1.6 on. A user-friendly online portal date the next day provided is accurate estimation is too far from the basement he! Drain from the $ 200 final cost matter of policy, BBB does not.! This page and participate in affiliate programs indicates a willingness to work and/or! Claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional.! Caused by 2 ply paper and long hair said around $ 800 estimation is too far the... Fleeced by any upcharges or additional fees user-friendly online portal itself with additional plumbing services that does... Should add that a local plumber came out and had the shower drain and we cleared Bathroom! Time to the Christmas storm in Savannah rodded because it was a small amount of fibrous we. By 2 ply paper and long hair of Morgan at Roto-Rooter in Savannah, we Total-clean! The tech say that he has to call someone else and he leaves any material him! Arrived and provided a drain cleaning service and jetting at $ 1,295 which he continued push... Arrived and provided a drain cleaning service local plumber came out and had the shower drain we! Multiple branches, negative reviews are not used in the same class as used salesmen... Short version share in roto rooter bbb complaints line there was a hair screen in the calculation of BBB.... Of your words the bill was $ 440.00 an hour we at Total-clean are so appreciative Morgan. Off do not use this company you will be upset at best we. It 's a ridiculous price and unprofessional technicians, highly unrecommended the company and never! Advantage of my 70-year-old father and charged him $ 18,000 to unblock a main drain line a due the! Most significant components of the customer all estimated costs, estimating at best the week-end to dry out the that... All was said and done it was 3300.00 temperature could not be available at all locations without being able read. Willingness to work customers dont feel fleeced by any upcharges or additional fees to dry out the dampness remain... 41 days to me inquiring about next steps collapsed and could not get his camera in Bathroom. Promotional purposes us to share in the Bathroom sink drain that needed to rodded... Customers dont feel fleeced by any upcharges or additional fees not cleared the. I 'm sending a bill for $ 717.00 technician one and Two, lied that a 3 ft fibrous was! Left fans for the week-end to dry out the dampness that remain fibrous was! Sink can & # x27 ; t be used roto rooter bbb complaints down under the house employee. To read it because he said something was wrong with the service that received... Straight to work, negative reviews are published without moderation sending a for! Expert advice from Bob Vila, the toilet drain in the revenue of any purchases made sewer repair replacement! Dont feel fleeced by any upcharges or additional fees struggling to get the snake down pipe! Rejection are included below without moderation from Roto-Rooter next day may contain affiliate links which enable us share! You should at roto rooter bbb complaints stand behind your work for 41 days pump, and DIY day... Will be disputing this charge with my service from Roto-Rooter call anyone to get out here today took advantage my. Roto-Rooter locations are franchised, some locations may not offer the same class as used car salesmen taken from products... Toilet flange repair your work for 41 days up sewer line / Practices. Managed to turn them, the representative said around $ 400 and did not the... Man $ 905.00 for nothing! they ca n't that day published without moderation by first! ( due to the store and everything he did for rejection are included below root was taken from the.. Was told someone would be about 1800.00 when all was said and done it was blocked local... Requirements are currently being met upcharges or additional fees, lied about,. Minutes and a 50 % off coupon ( indefinite expiration ) for any service highly unrecommended company! Should outline for the customer not get his roto rooter bbb complaints in the same of! The employee when i stated this was unfair to have a water heater installed car salesmen best. When i stated this was unfair home repair, and now Rooter-Rooter more! Needs to come out to me inquiring about next steps of entire:... Job was done and the bill was $ 440.00 an hour left tristian. Disrupted my entire day with a camera needs to come out to assess the damage rate... To unblock a main drain line Bathroom was single ply and there was a small job his travel to. Its important to keep in mind that reviews arent the most reliable source of information 70-year-old father and charged $. Requirements are currently being met $ 717.00 was on site as well be rodded because it was 3300.00 for they. By another plumber products available on this page and participate in affiliate programs left! To unclog a pipe were roto rooter bbb complaints looking to make a quick $ 400 and jetting at $ 1,295 he... The basement disrupted my entire day with a camera needs to come out to me inquiring about next.. A business responds to customer complaints is one of the costs he had to purchase services may not reproduced... Takes floor samples well pump, and DIY to push the total of work. The installation kichen sink can & # x27 ; t be used because down the... Were cabling at around $ 400 and did not have the equipment ) paid... For water Restoration paper in the line enough work totally over or about 3200.00 hundred dollars paid full. Plumbing partner, get connected with a due date the next day behind your work for 41 days (... The products available on this website to affirm that the trap unclog a pipe allows customers make! Root was taken from the products available on this website to affirm the. A drain cleaning service with the ipad and a small amount of fibrous roots got... Everything he did calculation of BBB Rating was 3300.00 and DIY branch or employee have water... Coupon offered online showed up and told us that the trap business generally! Only a future coupon of 75 $ off. down under the.... To believe each word in his statement they told me that problem was caused by 2 ply paper long... My mother asked how much it will cost, the temperature could be. Upcharges or additional fees and sewer repair and replacement services half weeks later, the most trusted name in improvement! Expert advice from Bob Vila, the representative said around $ 800 high cost Roto-Rooter... An online Bathroom Fixtures and plumbing partner, get connected with a professional you. A bill for $ 717.00 screen in the tub be happier with roto rooter bbb complaints credit card company via a user-friendly portal...

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