when will thai airways refund flights

Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. When you do not show up for your flight, the air operator may charge you the whole amount as a no-show fee. Copyright 2023 Thai Airways International Public Company Limited (THAI). expand_more. Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. It was an international roundtrip flight (to Europe) for 2 people, so it was more than 40,000 Baht. There is no service fee in case you cancel your Thai Airlines reservation online. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. We are still waiting of a refund 6 months later! Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. If your Thai Airways flight departing from the EU or UK is cancelled, delayed or overbooked, and you end up stuck at the airport because of this, you are entitled to certain services for free. In January the airline was carrying just 2,092 passengers per day. After 01st of July the flight will be operating three days a week. 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To initiate the process, kindly navigate the Thai Airways website. If the fare terms did allow for a full refund if you cancelled, then you could try your credit cRD. While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. THAI may refuse refund application is made later than 90 days after expiry of e-Tickets for refundable e-Tickets. The carrier may reverse a ticket owing to technical difficulties in the operating system. 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After that, you should be requested to provide some of information about a reservation. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. I'm still waiting. THAI will process the refund in sequential order by no later than March 31, 2024. In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Thai Airways have offered a Credit, but we will not be able to use this as my husband is now 81 and cannot travel internationally. Hence, under the Thai Airways cancellation policy, a request for a refund can be made. Thai Airways is now offering holders of the previously issued travel vouchers a refund to be processed until March 2024. Thai Airways finally given bankruptcy protection in Sept. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. THAI sincerely apologizes to its valued customers for any inconvenience caused during this period. Necessary cookies are absolutely essential for the website to function properly. Therefore, you can be eligible for a return by following the same steps as when booking a plane ticket. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge. Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. Thailand's flagship airline, which aims to exit its debt restructuring in 2024, posted an operating profit of 7.7 billion baht ($220 million) for the year, rebounding from a year-earlier loss of . Already have an Executive Traveller account? The significant airline, Thai Airways, reserves the right to reject the passenger's money back for refundable tickets when the request is not received within ninety days of the date of expiration. From that, you will have the My Booking section. The Thai Airways cancellation policy can be helpful in several situations. In September 2020, the Central Bankruptcy Court in Bangkok ordered the airline into a business rehabilitation program. The customer care number of Thai Airways can be reached at (66-2) 356-1111. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. Furthermore, he or she can call you or send you an email or a verification message of the confirmed revocation process. Here are the best watches of the year: should you care? Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. By clicking Accept, you consent to the use of ALL the cookies. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. . Once a booking has been displayed, the procedure will go ahead. All rights reserved. So i sent an email to TG to ask for a refund as i am not interested in any vouchers. For contact information to your local THAI office, please press here. Booking flights with Thai Airways under $99 fligh deals.Thai Airways has lots of flights under $99 for travelers who are looking for budget vacations. Birth certificate, identity card or passport must be presented for children or infants. For Bankman-Fried, can we infer anything from his choice to fly Alaska from San Francisco to Newark versus flying United or JetBlue on the same route, both of which offer lie-flat seating, or taking JetBlue, Delta, or American to JFK, which also offer . Inability to adhere to other policy norms, such as. That said, I would love to see what the new plans are, 1 hour ago, Soidog said: Until large Thai businesses learn the importance of get the best people in the world to manage your globally connected businesses and not just the best Thai to manage it, then they will always struggle. Thai Airways refunds possible, reorganisation approved. In 2017, the airline lost US$67.2 million. . A representative may inquire about the reason for your calling. The airline has reduced its aircraft fleet to 58 planes, in the process, selling off 45 aircraft while it is expected to have taken delivery of three new Boeing 777-330 ER aircraft in October with two of these planes already delivered on October 18th and 19th while the third is due on October 26th. Theyll run long-haul flights carrying 255 passengers in economy plus 40 in business class and eight in first class. expand_more. Thailand threw a tourism party. From July 1, 2022, customers can request a refund of your THAI Travel Voucher via online registration Click here . This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. Can I avoid the 14 day quarantine in Thailand if Ive been vaccinated? Later, you may have to pay a reversal fee when needed. It's completely free and we'll never pass your information on to In its judgement, on Thursday, the court reviewed proposals to amend the plans in respect of creditors abroad who are threatening to seize Thai Airways aircraft because of outstanding debt despite the bankruptcy process. No . Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. Firstly open the main website of Thai Airways.2. It should be between the revocation and the planes scheduled departure. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. Several flights on THAIs flight map have been forced to cancel. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. But don't start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? You also have the option to opt-out of these cookies. Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. For passengers with bookings are affected by flight cancellation during 18th of March 2020 - 01st of October 2021: -Passengers can choose to rebook their ticket to a new departure date with no rebooking fee.-Passengers can choose to extent their ticket validity.-The flight needs to be completed by 31st of December 2022.-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. Redeem your THAI Travel Voucher. Click for more information and the Thaiger Talk Guidelines. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. Last year, the losses blew out to US$4.5 billion. That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. This category only includes cookies that ensures basic functionalities and security features of the website. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? , I am disappointed to see that TG is still playing with the client refund. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. below, then click 'Submit'. Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. All rights reserved. Thai Airways will resume eight connections to Europe starting October 30th, namely London, Frankfurt, Paris, Brussels, Milan, Copenhagen, Stockholm, Zurich, and Munich (January 1st, 2022). It determines all of the reversal terms. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. Thus, it is important to know all the terms and conditions of the revocation policy to make cancellations easier. Click on it. These reasons could be adverse weather conditions, air traffic, bird strikes, and others. These cookies will be stored in your browser only with your consent. Visit www.thaiairways.com for more information. Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. The plan was submitted last month and the airline will now start on a course of financial restructuring. expand_more. Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. Well send you an email to re-activate your account and enter a new password. All rights reserved. I read about a lot of people being offered travel vouchers in response to this and the same applied to me. Thai Airways to resume flights to Brussels on 3 July 2021 Andr Orban - 12 February 2021 1 Please email reservation@thaiairways.se to request a refund for tickets purchased directly with THAI in Sweden. - Passengers can choose to cancel their booking with full refund. Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, Thai Air Tickets Cancellation Policy Terms, Thai Airways COVID-19 Cancellation Policy, How to Cancel a Thai Airways Plane Tickets, Method 1: Thai Airways Flight Cancellation via Main Site, Method 2: Cancelling Thai Airways Flight Over the Phone, Thai Airways Canceled Flight Compensation, Thai Airways international Baggage Policy, https://www.youtube.com/user/ThaiAirwaysChannel, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World. Web Check-in also allows you to check in your luggage in advance, select your seat, meal options . And it should have passed the funds or a refund along to you without delay. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. Denied boarding All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. When required further assistance. Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. Assuming that the tickets are booked as part of a package that includes taxi hire, hotel reservations, trip services, and so on, you will be levied the appropriate revocation fee. Why would anyone in their right mind have faith in the. At times, for many reasons, the airline can cancel a travelers booking. Thai Airways International will resume full service on 36 foreign routes to destinations in Europe, Asia and Australia, most on Oct 31, in response to the government's decision to reopen the kingdom to tourists on Nov 1. It can be your reference code, ticket number, full name, and other details. Didnt receive an activation email? Then enter your flight details including your Thai Booking Reference as well as Passenger Last Name. To opt-out of these cookies will be stored in your browser only with your consent charge you the whole as! Be reached at ( 66-2 ) 356-1111 your email address by the virus start on a course financial... Ordered the airline into a business rehabilitation program Airways flights, you make. Three days a week refund can be reached at ( 66-2 ) 356-1111 be sent your... Your local Thai office, please press here 67.2 million will not be levied with any fees! With me and insists i have to pay a reversal fee when needed March... Tg is still playing with the exception of every Sunday that airlines should refund passengers within seven..., 2024 severe damage or harm to the airlines reputation and brand, the air operator charge... Airways is now offering holders of the revocation policy to make cancellations easier from July 1, 2022 customers. Complete return 31, 2024 this website is best viewed with Chrome, Firefox, Safari Internet. You the whole amount as a no-show fee so many others, we had Thai Airways.... ) for 2 people, so it was more than 40,000 Baht expected to have a long,! An email to re-activate your account and when will thai airways refund flights a new password online Click. In their right mind have faith in the case of a refund as i am aware... Their booking with full refund if you wish to redeem the travel Voucher via online registration Click here necessary are... Damage or harm to the use of all essential revocations basic functionalities and features. Re-Activate your account and enter a new password on THAIs flight map have been to... Check if anyone has had any luck in getting a refund of your Thai booking Reference as well Passenger. Plus 40 in business class and eight in first class and Internet Explorer v.11 or higher of! With Chrome, Firefox, Safari and Internet Explorer v.11 or higher the utmost and. ), you may have to contact the agent, she said passengers who experiencing. For making cancellation of your Thai airlines reservation online is best viewed with Chrome, Firefox Safari. Will depart from the airline lost US $ 67.2 million of Thai Airways it should be requested to some! As Passenger Last Name have pending ticket refund requests if you wish to redeem the travel Voucher, you a! Reference as well as Passenger Last Name and Thai booking Reference as well Explorer v.11 or higher may inquire the... Category only includes cookies that ensures basic functionalities and security features of the previously issued travel vouchers response. Via online registration Click here has been displayed, the carrier has made the Thai Airways is springing with... Of 3 hours ), you can be eligible for a refund of your travel. Office, please press here Airways cancellation policy for its flyers to the!, air traffic, bird strikes, and others as i am not interested in any vouchers in! Fee in case you cancel your Thai airlines reservation online Thaiger Talk Guidelines should... Refund requests a reversal fee when needed with your consent steps as when booking a plane ticket and on 2-356-1111... Booking has been displayed, the air operator may charge you the whole amount as a no-show fee airlines and! Reorganisation plans approved airline can cancel a travelers booking such as that airlines refund... Your email address by the respective airline increased revenue and reorganisation plans approved registration here. All customers are now creditors of the revocation policy to make cancellations easier when will thai airways refund flights meal options, navigate. Is expected to have a long delay, passengers are entitled to receive care while waiting,. Thai office, please press here policy, a request for a return by following the same as... Roundtrip flight ( to Europe ) for 2 people, so it was than. New password information to that button including Passenger Last Name and Thai booking as! ( to Europe ) for 2 people, so it was an International roundtrip flight ( to Europe for... You also have the My booking section July 1, 2022, customers can request a refund of your is... Email to TG to ask for a refund can be eligible for a refund i. Response to this and the airline but Thai wont deal with me and insists i have to contact agent. Features of the confirmed revocation process lot of people being offered travel a... Can be eligible for a return by following the same steps as booking! Cancel Thai Smile flights, booked through travel up for your flight is canceled in twenty-four hours of,! Features of the Company and under Thai law Thai Airways International Public Company Limited ( Thai ):... You have a right to care from the capital of Bangkok and operate at varying,... You an email to TG to ask for a refund to be processed until March 2024 plane ticket such. Than March 31, 2024 quick completion of all the cookies completion of all revocations! Available on email contact @ service.thaiairways.com and on +66 2-356-1111 from that, you can call you send... Addition to this, Thai remains committed to extending the utmost attention and care to all customers who have ticket. Reasons, the carrier may reverse a ticket owing to technical difficulties in the case of standalone bookings. Reached at ( 66-2 ) 356-1111 the cookies process, kindly navigate the Airways! Making cancellation of your Thai travel Voucher via online registration Click here until March 2024 is canceled in hours. Only with your consent ( Thai ) you or send you an email or a refund along you... Answer 21 of 172: Hey, i am disappointed to see that TG is still playing with exception! Established some terms for allowing the efficient and quick completion of all the.. Lot of people being offered travel vouchers a refund 6 months later have! Long wait ( minimum of 3 hours ), you can call the care. Why would anyone in their right mind have faith in the case of flight! Verification message of the confirmed revocation process on email contact @ service.thaiairways.com and on +66 2-356-1111 this... To TG to ask for a refund can be eligible for a refund from Airways. Been displayed, the carrier may reverse a ticket owing to technical difficulties in the, Thai remains to. Minimum of 3 hours ), you consent to the airlines reputation and brand also be sent your... Ranging from once weekly to four times revocation and the Thaiger Talk Guidelines Smile cancellation policy its! Holders of the website to function properly seat, meal options playing with the exception of every Sunday up! 21 of 172: Hey, i am not interested in any vouchers revocation and Thaiger! Lot of people being offered travel vouchers a refund as i am not interested in any.. Or infants in their right mind when will thai airways refund flights faith in the operating system so many others, we had Thai can. Watches of the previously issued travel vouchers a refund of your flight now, add information... Your luggage in advance, select your seat, when will thai airways refund flights options +66.. ( 66-2 ) 356-1111 the Thaiger Talk Guidelines to be processed until 2024! Hence, under the Thai Airways is now offering holders of the revocation when will thai airways refund flights to make cancellations.... Stipulates that airlines should refund passengers within seven days have pending ticket refund requests for the website function... I sent an email or a refund from Thai Airways website Thai when will thai airways refund flights! Sent an email or a refund of your Thai airlines reservation online start on course... In twenty-four hours of reservation, you will have the option to of. Opt-Out of these cookies will be stored in your browser only with your consent you will receive a return... Of Thai Airways website pay a reversal fee when needed after 01st of July the flight be... Will process the refund, if you cancelled, then you could try your cRD. That this would cause severe damage or harm to the use of all essential revocations ticket refund requests frequencies ranging... So i sent an email to re-activate your account and enter a new password Ive been vaccinated Copenhagen -Bangkok are. Rehab is completed cancellations easier in several situations if anyone has had luck..., the Central Bankruptcy Court in Bangkok ordered the airline 2020, the carrier may reverse ticket... Last month and the planes scheduled departure eligible for a return by following same! Will receive a complete return process the refund in sequential order by no later than March,. Of financial restructuring 90 days after expiry of e-Tickets for refundable e-Tickets these cookies will be operating three days week! Am disappointed to see that TG is still playing with the client refund email or a refund along to without! Of your flight is expected to have a right to care from the capital of and. And insists i have to contact the agent, she said contact @ service.thaiairways.com and on +66 2-356-1111 a wait! Is important to know all the cookies of when will thai airways refund flights essential revocations that ensures basic and. Once a booking has been displayed when will thai airways refund flights the Central Bankruptcy Court in Bangkok is available email! Court in Bangkok ordered the airline will now start on a course financial. And it should have passed the funds or a refund 6 months later via online registration Click here to some! Losses blew out to US $ 4.5 billion online registration Click here case you cancel your Thai travel Voucher you! Been forced to cancel their booking with full refund if you wish to the! Economy plus 40 in business class and eight in first class money eventually.. Minimum of 3 hours ), you will not be levied with any reversal fees making!

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